Help Center
How can we help?
Welcome to Atlantis. Whether you’re a buyer comparing wholesale offers or a supplier managing products and inventory, this Help Center guides you through the platform, explains how key workflows work, and helps you resolve common issues.
72 articles · Browse all
Learning paths
Start here as a buyer
Find products, understand packaging and minimums, and place your first order.
Start here as a supplier
Set up listings, keep prices and stock current, and handle incoming orders.
Browse by topic
Welcome to Atlantis
What Atlantis is, how buying and selling work, and where to start.
4 articles
Account setup & verification
Signing up, approval, security, identity verification and your business profile.
8 articles
Buyer guide
Finding products, comparing offers, ordering and following your orders.
11 articles
Supplier guide
Listing products, prices and stock, bulk files, and handling orders.
9 articles
Products, pricing & packaging
Identifiers, cases, pallets and trucks, prices and minimum quantities.
6 articles
Orders, mixed loads & cart
How the cart checks minimums and stock, mixed loads, and order statuses.
6 articles
Payment, tax & invoicing
What happens to payment, VAT and invoices after you order.
4 articles
Delivery & fulfillment
Delivery countries, freight quotes, dispatch and tracking.
4 articles
Account, settings & data
Notifications, currency, sign-in security, sessions and data downloads.
5 articles
Troubleshooting & common errors
What an error means and how to fix it.
12 articles
Glossary & best practices
The terms used on Atlantis, and how to keep catalog data clean.
3 articles
Popular articles
- What is Atlantis?Atlantis is a B2B marketplace for fast-moving consumer goods (FMCG), where businesses buy branded products by the case, pallet or truckload from approved suppliers.
- Getting started checklistThe short list of things to do in your first session, for buyers and for suppliers.
- Create an Atlantis accountRegister in three steps (Account, Business, Review), verify your email, and wait for the Atlantis team to approve the account.
- Find products in the catalogSearch by name, brand or barcode, narrow the results with filters, and download what you find.
- Place an orderCheck out in two steps: choose the delivery country and address, then review and confirm. Nothing is charged online.
- Upload many products from your own fileUpload your product sheet or PDF price list as it is — your own layout, several sheets, photos inside the workbook — match its columns to Atlantis fields, review every row, then import.
- Minimum order quantity (MOQ)Each product has a minimum you must order. The cart shows how far each line is from it, and checkout opens when every line meets it.
- How payment worksNothing is charged online when you place an order. The Atlantis team contacts you to agree payment once the order is confirmed.
Still need help?
Signed-in buyers and suppliers can ask the Support Assistant, which checks your own orders, products and cart. You can also write to us.