Policies · Updated October 2026
Shipping policy
How delivery works for Atlantis orders: where we deliver, how delivery is priced, how long it usually takes, and what to do if something goes wrong.
Destination checked first
Your delivery country is checked at checkout against where Atlantis delivers.
Priced from real rates
Where Atlantis has a rate for your route, the charge is shown before you order. Otherwise it’s quoted after.
Nothing ships unconfirmed
Goods move only after the supplier confirmed and Atlantis approved the order — and you accepted any quoted charge.
Excluding VAT and duties
Prices exclude VAT (shown on the invoice) and any import duties at destination.
Two kinds of terms
Platform-wide guidance and product terms
This page sets the rules for every order. Each product listing adds terms that belong to that product — read both.
Platform-wide (this page)
- Which countries Atlantis delivers to
- How delivery charges are priced and accepted
- Typical transit times by zone
- Customs, duties, and what to do about problems
Product-specific (each listing)
- EXW location — where the goods are dispatched from
- Lead time before the goods are ready
- Minimum order and packaging (cases, pallets, trucks)
- Shelf life and other product details
Transit times
Estimated transit by zone
Estimates in business days from dispatch — not from when you order, and not guarantees. Customs can add time outside Atlantis’s control.
Romania & EU
Standard intra-EU transport
3–7 days
United Kingdom
Post-Brexit customs may apply
5–10 days
Other Europe (non-EU)
Norway, Switzerland and others
7–12 days
Gulf (UAE, KSA, Kuwait, Qatar)
Import duties may apply at destination
7–14 days
Other international
Confirmed per order
14–21 days
Whether Atlantis delivers to your country is checked at checkout; a zone listed here isn’t a promise of delivery to every country in it. See where Atlantis delivers.
Delivery charges
How delivery is priced
- 1
Configured rate
Where Atlantis has a rate for your route, the delivery charge is calculated from it and shown at checkout, with what it’s based on (per pallet, per truck).
- 2
Quoted after the order
Where there’s no rate yet, delivery is quoted by Atlantis after the order. Nothing is added until you accept it as part of the confirmed terms.
- 3
What the price depends on
Destination, weight and volume (cases, pallets or a full truck) and the carrier booked for your route.
Atlantis books a carrier for each order — for example DB Schenker, LKW Walter, Raben or DHL — depending on the route.
Delivery methods
Who moves the goods
Atlantis arranges collectionAvailable
A carrier booked by Atlantis collects from the supplier’s EXW location and delivers to you. Responsibility passes at collection.
Via an Atlantis hubWhen a hub is verified
The supplier delivers to a verified Atlantis hub and Atlantis ships onward. Available only where a verified hub exists — see Warehouses.
Processing time
After your order is confirmed and payment is received, Atlantis has up to 48 business hours to begin processing it. Preparing the goods (picking, packing, dispatch) is separate from transit and follows the lead time on each product.
Tracking
When the order is marked shipped, its status updates in your account and you get an email. A tracking number appears on the order once the carrier reference is added. Go to Orders & tracking.
Customs and duties
For destinations outside the EU, or with import restrictions, customs duties, taxes or fees may be charged at destination. They are the buyer’s responsibility and not included in Atlantis prices.
If something goes wrong
Late, damaged or not as ordered
- Don’t confirm delivery if goods are damaged, missing or different from the confirmed order.
- Report it from your order page within 7 days, with photos of the damage or difference.
- For urgent matters, email Info@atlantisfmcg.com.
Where an inspection was arranged, its report is the basis for resolving the issue. See Goods Inspection and Returns & Refunds.
Shipping questions
Why isn’t the delivery charge shown at checkout?
Can the delivery charge change after I order?
Are the transit times guaranteed?
Can I collect the goods myself?
Shipping question not answered here?
Tell us the products, quantities and destination — we’ll answer for your route.