Atlantis Help Center

Buyer guide

Follow your orders

Find an order, read its status and history, and follow the shipment once it leaves.

For: Buyers

Find your orders

Open Orders & tracking. Filter by All, In progress, Delivered or Cancelled. Each order is identified by a reference such as #7F3A9C21.

What the order page shows

  • The current status and the full status history.
  • Every line, including the breakdown of mixed loads.
  • The carrier and tracking number once the order ships, with a link to the carrier's site.
  • Your invoices, once available. See Invoices.

For the meaning of each status, see Order statuses.

Questions about an order

Use Email Atlantis about this order on the order page. Conversations the Atlantis team starts about your orders appear in Order conversations.

Still stuck? The Support Assistant can check your own orders and cart.

Open support