Atlantis Help Center

Buyer guide

Place an order

Check out in two steps: choose the delivery country and address, then review and confirm. Nothing is charged online.

For: Buyers

Before you start

Step 1: Distribution & logistics

  1. 1Choose the delivery country. The list shows where we deliver and which countries are not currently supported. See Delivery countries.
  2. 2Optionally choose a preferred logistics partner. It is a preference: Atlantis confirms the carrier, cost and transit time after your order.
  3. 3Enter the delivery address: contact name, street, city and postal code (company is optional). You can use Auto-fill from location.

Step 2: Review order

  1. 1Check the lines, delivery details and total. Where Atlantis has a rate for your route, the delivery charge is included; otherwise the total excludes delivery, which is quoted after you order.
  2. 2Enter a promo code if you have one. It takes a percentage off the subtotal.
  3. 3Select Confirm Order. If two-step verification is on, enter your authenticator code and the code we email you.

After you confirm

  • You see Order Received! with your order reference, for example #7F3A9C21.
  • The order is Awaiting confirmation while every supplier on it accepts the terms and Atlantis approves them. The ordered cases are reserved for you.
  • The Atlantis team contacts you to finalise payment and delivery. See How payment works.

Good to know: Prices are recalculated when you confirm. If anything changed since you opened the cart, you will see the new total and confirm again. See Prices were updated.

Still stuck? The Support Assistant can check your own orders and cart.

Open support