Troubleshooting & common errors
What an error means and how to fix it.
12 articles
"Below MOQ" or "minimum order is …"
A cart line is below the product's minimum order quantity, so checkout is locked.
Buyers
"Only N cases in stock" or "out of stock"
You asked for more than the supplier has available.
Buyers
"Delivery to … is not currently supported"
The country you chose at checkout isn't one Atlantis currently delivers to.
Buyers
"Prices were updated"
A price changed between building your cart and placing the order.
Buyers
"… is not available for ordering"
A product in your cart was removed from sale or is no longer approved.
Buyers
"… can't be ordered by the pallet / truckload"
The supplier hasn't given the packaging data needed for that option.
Everyone
Quantity errors
Quantities must be whole numbers, and very large quantities go through a quote.
Buyers
Barcode errors
What each barcode message means and how to correct the code.
Suppliers
Bulk upload: errors and warnings
What the messages in the bulk upload review mean, and how to fix them in your file.
Suppliers
Price and stock update file errors
Why a row in your price and stock update file wasn't applied.
Suppliers
Photo upload errors
Fix problems adding product photos.
Suppliers
I can't sign in
Find the message you see and the fix for it.
Everyone