Troubleshooting & common errors
I can't sign in
Find the message you see and the fix for it.
For: Buyers and suppliers
| Message or situation | What to do |
|---|---|
| "Verify your email to sign in. We can send you a new code." | Verify your email. |
| Your account is awaiting approval | Wait for the approval email. See Account approval. |
| "Too many failed attempts. Try again in 15 minutes…" | Wait 15 minutes or reset your password. |
| Forgotten password | Use Forgot password. |
| "Your sign-in expired. Please sign in again." | Enter the authenticator code within 5 minutes. |
| "Two-step verification is on for this account — sign in with your email and password." | Google sign-in isn't available with two-step verification. |
| Account rejected or blocked | Contact Info@atlantisfmcg.com. |
| Lost your authenticator phone | Contact Info@atlantisfmcg.com. Backup codes don't work at sign-in. |
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