Passwords, sign-in and account lockout

Reset a forgotten password

1. 1Open Forgot password and enter your sign-in email.
2. 2Open the email "Reset your Atlantis password". The link is valid for 1 hour.
3. 3Choose a new password that follows the password rules.

For privacy, the page always says "If that email exists, a reset link was sent.", whether or not the address has an account.

Change your password

Use the password card in your settings (buyers, suppliers). If two-step verification is on, you will be asked to confirm it's you with your authenticator code.

Account lockout

After 5 failed sign-in attempts within 15 minutes, sign-in is paused: "Too many failed attempts. Try again in 15 minutes — or use "Forgot password?"." Wait 15 minutes, or reset your password.