Atlantis Help Center

Account setup & verification

Two-step verification

Protect your account with an authenticator app. Once it is on, sign-in and sensitive actions ask for a 6-digit code from the app.

For: Buyers and suppliers

Before you start

  • An authenticator app on your phone, such as Google Authenticator, Microsoft Authenticator or 1Password.

Turn it on

  1. 1Open Security.
  2. 2Scan the QR code with your authenticator app. The entry appears as Atlantis Marketplace.
  3. 3Enter the 6-digit code from the app to confirm.
  4. 4Save the 8 backup codes somewhere safe, such as a password manager.

What changes once it is on

ActionWhat you are asked for
Signing inYour password, then the code from your authenticator app
Changing your password or sign-in emailAn authenticator code (a backup code also works and is used up)
Placing an orderAn authenticator code and a code we email you (valid for 10 minutes)
Sign in with GoogleNot available; use email and password

Important: Backup codes can't be used to sign in. They only work in the "Confirm it's you" dialog for password and email changes. If you lose your phone, contact Info@atlantisfmcg.com.

Turn it off

Turning two-step verification off also needs a current code from your authenticator app.

My sign-in says it expired.+

The code step must be completed within 5 minutes of entering your password. Sign in again.

Still stuck? The Support Assistant can check your own orders and cart.

Open support