Atlantis Help Center

Account setup & verification

Verify your email address

Enter the 6-digit code from your inbox to confirm your email. You can't sign in until it is verified.

For: Buyers and suppliers
  1. 1Look for the email with the subject "{code} is your Atlantis verification code".
  2. 2Enter the code on the verification page.
  3. 3You will receive a second email confirming that your address is verified.

Code rules

RuleValue
Code length6 digits
Valid for15 minutes
ResendOnce every 60 seconds
Wrong attemptsAfter 5 wrong codes, request a new one

If the code doesn't arrive

  • Check your spam or junk folder.
  • Wait a minute, then use Resend.
  • Check the address for typos. If it is wrong, register again with the correct one.

Good to know: If you try to sign in before verifying, you will see: "Verify your email to sign in. We can send you a new code."

Still stuck? The Support Assistant can check your own orders and cart.

Open support