Atlantis Help Center

Supplier guide

Product photos

Upload photos, link to images, or find a registered photo by barcode, and the size and format limits for each.

For: Suppliers
  • Upload image files up to 15 MB each, up to 10 at a time.
  • Or paste an image link that starts with https://.
  • The first photo is the main photo buyers see.

Find a photo by barcode

The editor can look up photos registered for your exact barcode in the Open Food Facts family of databases (food, beauty, products and pet food).

  • A photo is marked verified only when the barcode matches and the name or brand agrees with your listing. Otherwise, check it before using it.
  • Check the pack size: a photo of a single piece may not match a multipack listing.
  • Accepting a photo adds only that image to your listing. Accepted images must be JPEG, PNG or WebP, up to 10 MB.

Messages you may see

MessageMeaning
"No product photo is registered for this barcode…"The databases have no photo for it. Upload your own.
"The product databases didn't respond…"A temporary problem. Try again later or upload your own photo.
"{file} isn't an image." / "{file} is larger than 15 MB."Choose an image file under 15 MB.

Still stuck? The Support Assistant can check your own products, stock and orders.

Open support