Atlantis Help Center

Account setup & verification

Verification status

What the verification status in your settings means, and how it relates to buying and selling on Atlantis.

For: Buyers and suppliers

Your settings show a verification status for your account. Suppliers also see it as a badge in the Supplier Hub header.

StatusMeaning
Not submitted / Not verified yetNo verification has been completed for this account.
Submitted — under reviewThe Atlantis team is reviewing the documents.
VerifiedThe Atlantis team has verified the account. Verified suppliers are flagged as verified when offers are compared.
Rejected — resubmitThe review didn't pass. You receive an email explaining that the review needs attention.

Does it limit what I can do?

No. Buying, listing products and receiving orders don't currently depend on verification status. Account approval is a separate step, covered in Account approval.

Good to know: If the Atlantis team needs identity documents from you, they will contact you directly with instructions. Questions: Info@atlantisfmcg.com.

Still stuck? The Support Assistant can check your own orders and cart.

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