Atlantis Help Center

Account, settings & data

Notifications and emails

Which emails and in-app notifications you receive, and which ones you can turn off.

For: Buyers and suppliers

In-app notifications appear under the bell in the top bar. Email preferences are in Settings (buyers, suppliers).

Email switches

SwitchWhoCovers
Order updatesBuyers and suppliersOrder status emails, new-order emails, target-price answers
Profile remindersBuyersReminders to complete your business profile
Listing feedback & reviewsSuppliersListings that need changes, new reviews
Low stock alertsSuppliersProducts running low or out of stock
Marketing emailsEveryoneOffers and news. Optional and off unless you turn it on.

Security and account emails, such as sign-in codes, password resets and email-change notices, are always sent. Suppliers can also mute pop-up notifications.

Still stuck? The Support Assistant can check your own orders and cart.

Open support