Buyer guide
Confirm delivery or report a problem
Confirm that a shipped order arrived, or report a problem such as missing, damaged or wrong items.
For: Buyers
Confirm delivery
When a Shipped order arrives, open it and choose Confirm delivery. The order becomes Delivered, and the Atlantis invoice becomes available. Check the goods before confirming.
Report a problem
Shipped and delivered orders have a form to report a problem. Choose a reason and describe what happened.
| Reason | Use when |
|---|---|
| Item not received | The shipment hasn't arrived |
| Wrong item delivered | You received a different product |
| Item arrived damaged | Goods or packaging were damaged in transit |
| Item not as described | The product differs from the listing |
| Missing items in order | Some cases or lines are missing |
| Quality issue | The product quality is not acceptable |
| Other | Anything else |
- A description is required. Include case counts, batch numbers and what you found on delivery.
- You can have one open report per order.
- The Atlantis team reviews the report and contacts you.
Tip: The form doesn't take photos. Keep photos of damaged goods and packaging; the Atlantis team will ask for them if needed.
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Still stuck? The Support Assistant can check your own orders and cart.
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