Welcome to Atlantis
How an order moves through Atlantis
Follow one order from the cart to delivery, and see who does what at each step: the buyer, the supplier and the Atlantis team.
For: Buyers and suppliers
The order journey
- 1The buyer builds a cart. The cart checks every line against the product's minimum order quantity and the supplier's current stock.
- 2The buyer places the order. Atlantis recalculates the prices on the server, reserves the stock, and records the order as Awaiting confirmation. No payment is taken at this point.
- 3Every supplier accepts the terms. Each supplier on the order gets an email and a notification, then accepts the exact terms (or rejects them with a reason) before the deadline.
- 4Atlantis approves. Once every supplier has accepted, the Atlantis team reviews and approves the order, and the buyer sees Confirmed. If the terms changed (for example a delivery charge was set), the buyer is asked to accept them first.
- 5Atlantis arranges payment and delivery. The Atlantis team contacts the buyer to finalise payment, confirms the freight, and books the carrier.
- 6The goods ship. When the order is marked Shipped, the tracking number and carrier appear on the order page.
- 7The buyer confirms delivery. The order becomes Delivered, and the Atlantis invoice becomes available on the order page.
Who is responsible for what
| Step | Buyer | Supplier | Atlantis team |
|---|---|---|---|
| Listing | — | Creates the listing, price, packaging and stock | Reviews and approves listings |
| Ordering | Builds the cart and places the order | Accepts or rejects the terms | Approves the order once every supplier has accepted |
| Payment | Arranges payment with Atlantis | Sees their own price only | Contacts the buyer to finalise payment |
| Delivery | Gives the delivery address | Prepares the goods | Chooses the carrier, confirms freight, adds tracking |
| After delivery | Confirms delivery, reports problems | Can attach their own invoice | Issues the Atlantis invoice, reviews reported problems |
Good to know: Buyers and suppliers don't message each other directly. Questions about an order go to the Atlantis team.
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